I recently sold a card on Ebay for $500, the buyer messages me a week later after receiving the item that it's defective and wants to return the item even though I have a no return policy. Need to help a buyer with a problem or not sure about the next steps? Here you can discuss all things shipping with other members. eBay reserves the right to make final decisions. info) . so I searched the net on this Aquiline service and I,m not Enter the desired refund amount, and select Send refund. If a buyer files a payment dispute, the seller may be eligible for payment dispute seller protection. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . For example, "as agreed, deducted 5% from the refund instead of returning the item''. The label clearly shows that the item was made out to a NAPA Auto store near my house. You are probably going to get very little assistance from eBay. around until you give up. Doctor of Law, University of Wisconsin-Madison. Heres how: When you accept the payment dispute, the amount will generally be paid from the total of your Available, Processing, and On hold funds. In these cases, the final decision for refunding the buyer is made by eBay. Haven't had so many since Amazon started auto-authorising, so I have just been swallowing . If the dispute is opened for an item that doesn't match the listing, eBay will try to recover the item for you when you accept the dispute. To respond, you'll need to either accept or challenge the payment dispute within 5 calendar days - if you dont respond, the payment institution is likely to find in your buyer's favor. This is different to a hold being placed on your payouts, when you may need to take further action on your eBay account to resolve the issue. For more information, please read our article on Getting paid for items you've sold. Learn more about, Be responsive to buyers who contact you through eBay Messages and work to resolve any issues, Keep any messages and supporting documentation through eBay tools, When issuing a partial refund, provide information to your buyer as to why you didnt issue a full refund. Instead, if eBay steps in, eBay allows the buyer: eBay Customer Support has made a final decision. It does not store any personal data. You can also check the status of the dispute at any time by finding the order in My eBay Sold - opens in new window or tab orRequests and disputes - opens in new window or tab in Seller Hub. To request a refund for a completed payment, you'll need to contact the seller. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Offering a partial refund can turn a slightly annoyed buyer into a vocal advocate for your business, which is well worth the price. Oh, Ship! Partially refunding it and letting them keep what they bought is often a good compromise. If the other party does not respond in a day or two, you should open a dispute with eBay. % of people told us that this article helped them. Depending on the situation, there are a number of ways a refund can be issued. So hope some of the ideas here can help you? INTERNATIONAL SHIPPING IS NOT WORKING FOR ME, "Keeps saying try again later, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. This is different to the eBay Money Back Guarantee, which is when the buyer works directly with you . now, When I go to ship items through eBay 90% of the orders, I get The maximum number of files allowed is five, and the total size for all files should be under1.5 MB. Welcome to the Selling board! A payment dispute is when a buyer requests their money back by reporting an issue with their order to their bank, credit card provider, PayPal, or other payment institution. Partial refunds are for cases which can be saved by meeting the buyer halfway. It will also appear on the My eBay page. Human nature being what it is, scammers know that many people who have a 'no returns' policy will get upset, stand on "principle" and fight eBay policies. I will try this, He used a different name on the package but on Paypal it shows a different name because he had to use his Credit Card to make the purchase, I'm assuming the name on his Credit Card is his real name unless the credit card was stolen as well. Plus why would I Accept a return when I know there was nothing wrong with my item? By signing up you are agreeing to receive emails according to our privacy policy. I think he would've sent something empty or something totally different. I sell mostly vintage mugs and other household goods. Tiny packing lists and address labels? supposed to be acceptable for Priority Been with Ebay as a buyer for 20+ years .. made 2 purchases today and You also have the buyers name and address, not sure how far they are from you but there are other options that I will not post in this forum but think creatively. Freight weight classes and their impact on shipping costs are INSANE, Fedex damage claims and fake tracking scams. Does their discounted rate include media mail or is If a buyer opens a dispute, any open order cancellations, reports that an item hasn't arrived, return requests, or eBay Money Back Guarantee cases for the same transaction are immediately closed. Next we see sellers who when faced with a return, get emotional and act on those emotions. This cookie is set by GDPR Cookie Consent plugin. We may add up the amounts you owe into a single charge. Appeal eBay's decision about a return or missing item for sellers. Most sellers accept returns if you've changed your mind about an item - check the listing for full details of their return policy. These are the first I've used since the USPS You can also issue a refund through a cancellation or return request, or a report thatan item hasn't arrived. A payment dispute is when a buyer initiates a chargeback or other type of dispute with their payment institution (for example, their credit card provider or PayPal). To help prevent payment disputes, you should always: To respond to a dispute, find the order in My eBay Sold or go to the Seller Hub > Orders > Requests and disputes. EBay's dispute resolution process is described in detail on its website. - edited If you purchased an item, then you must choose between "I haven't received it yet" and "I received an item that does not match the seller's description. I If you buy an item on eBay, there may be a time when you do not receive the item you purchased or when you received a faulty item. Sellers will not be charged more than one dispute fee for an order. Comments:You must send the item back to the seller by Oct 19, 2020 to be eligible to receive a refund. I responded back to the request within the 3 day time period and didn't hear back from the buyer at all. More shipping tips from your fellow sellers! non-fungible tokens (NFTs), digital gift cards, travel services, events, The item doesn't match the description in your listing, They were charged more than once for an item, They were charged more than once for the transaction, Verify or edit your return address, then select. Tracking information showing the order was delivered successfully to the shipping address that matches the address on the order details page, Signature confirmation when an order total is greater than or equal to $750, Store of delivery (applicable for in-store pickup), matching the shipping address on the order, Order ID, item number, item title, and price paid, The customer's signature on the pickup form or packing slip, A copy of the eBay order details, signed by the buyer at the time of collection, or, Shipping confirmation (bill of lading, shipping receipt) - when the vehicle is still in transit, A receipt with item details, signed by the buyer, A clear photo showing the item is as described and its condition pre-shipping, Messages with the buyer showing the issue has been solved, e.g. For more information, please read our article on Getting paid for items you've sold. Something is wrong. You can choose a preferred on-file payment method to cover the refund amounts if your funds are insufficient. specifically designed for mugs (supposed to withstand 200 lbs pressure), To request a return, select Try to get my item returned and verify or edit your return address Select Accept. However, keep in mind that we cant guarantee that the buyer will return the item. If you dont have enough funds to cover the cost of the refund, the amount will be paid from your on-file payment method. Hey everyone! When eBay issues a refund to a buyer, we may deduct the full amount from the seller for reimbursement. queues in Poland have become sizable). Access eBay's Online Dispute System. This cookie is set by GDPR Cookie Consent plugin. When a buyer opens a dispute, the payment institution handles the process with the buyer. shipping page says no service available which is a huge hassle. Ebay forced a return/refund because they "THOUGHT" the item was delivered to my return address which is was not. If they make an item not received request, youd need to issue a full refund through the request itself. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. I had to print a couple of packing lists and 07:53 PM. For In-store pickup items, the identity of the person collecting the item must be validated with a photo ID. Here's how: Select Respond to dispute from My eBay Sold or Requests and disputes in Seller Hub. If you don't agree with the buyer, you can challenge the payment dispute and provide some supporting evidence to help resolve the issue. Make sure the information is correct, add supporting text, and/or upload new evidence. He received his JD from the University of Wisconsin-Madison in 1998 and his PhD in American History from the University of Oregon in 2013. 08:40 PM The cost to mediate a dispute on eBay is $15. - edited I have enough evidence already to prove this guy would've never returned my item. All you need to do is click a button under your purchase history on eBay's website. 07:48 PM You might have to wait up to a month for other complex cases since eBay ensures that adequate time is given to each party to defend itself. Tracking information showing the order was delivered successfully to the shipping address that matches the address on the order details page, Signature confirmation required for items that costs over a certain amount (signature confirmation requirement may be different based on the site of the transaction), Store of delivery (applicable for in-store pickup), matching the shipping address on the order, Order ID, item number, item title, and price paid, The customer's signature on the pickup form or/packing slip, Proof that the item was digitally delivered, e.g. How to Set up Your Shipping Options: First Steps, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to set up your shipping options: step-by-step guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Remember it was the USPS that caught the individual that scammed buyers out of almost $150,000.00 while eBay stood by and did nothing. You win by using your mind. So the seller has been paid twice, once by the buyer and once by FedEx. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee caseor payment dispute. $8.69 + $4.72 shipping. The cookie is used to store the user consent for the cookies in the category "Performance". When eBay issues a refund to a buyer on your behalf, the amount will be deducted from the total of your Available, Processing, and On hold funds. A dialog will open as you type your search terms. If the dispute is found in the buyer's favor, theyll receive a refund. 10-09-2020 The final outcome of the dispute is decided by the payment institution. When responding to a dispute, you may choose to: If you accept the dispute, the buyer will receive a refund. If you dont respond, or the dispute results in refunding the buyer, and youre not eligible for seller protections, the amount will be deducted from the total of your Available, Processing, and On hold funds, and well charge a Dispute fee. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. If you don't, or refuse, eBay automatically refunds the buyer. eBay may hold the funds from payout up to 90 days from when the dispute arises. If the seller is not eligible and the buyer's payment institution decides that the buyer is owed a refund, eBay will seek reimbursement from the seller in accordance with our User Agreement and Payments Terms of Use - opens in new window or tab. Copyright 1995-2023 eBay Inc. All Rights Reserved. I shipped an item on 4/12. Analytical cookies are used to understand how visitors interact with the website. In all of these cases, eBay has a mechanism for disputing transactions that go awry. If you've been the victim of an eBay scam, you can call their fraud assistance team at 1-866-961-9253.. This should be on any correspondence associated with the transaction. Additionally, eBay can issue a refund to your buyer as the result of an eBay Money Back Guarantee claim or payment dispute. All the details related to these charges will be visible on your Financial statement. did get the a refund so that isn't the problem. 07:48 PM The saved payment method will be used for any future charges. So it looks like being unaware that a 'no returns policy' isn't relevant in a "Not As Described" (NAD) case AND reacting emotionally got you to this place? These cookies will be stored in your browser only with your consent. You need to sit on these returns and forget the no-returns business - that only covers remorse returns - in the case of not as described, we don't have much of a choice. Calendly, a Meeting Schedulers, sets this cookie to allow the meeting scheduler to function within the website and to add events into the visitors calendar. You also have the option to opt-out of these cookies. This is different to our eBay Money Back Guarantee, when your buyer reports an issue with their order on eBay. View cart for details. I use boxes Remember, you can only give one partial refund per order. Welcome to the Shipping board! Payment dispute seller protections may apply when the buyer opens a payment dispute for one of the following reasons: For a seller to be eligible for payment dispute seller protections: eBay may automatically apply seller protections to a dispute without requiring the seller to respond or take action on the dispute. Refund the buyer. Offer Partial Refunds It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. I need to void the shipping label and get refunded for In limited instances, eBay may ban a member due to the sheer number of open disputes. If the dispute is eligible for payment dispute seller protections, the seller won't be charged a dispute fee. Tracking information from a shipping carrier that shows all of the following: Evidence of successful pickup Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Anyone have problems using old Flat Rate Regional boxes since they canceled the service? A claim is the escalated version of a dispute. The final outcome will be decided by the buyers payment institution. Use the contact information on this page to contact the seller. Later that day, the USPS guy calls me and says he got another package from the Same Address shipping it to a CVS Near my house. 07:52 PM. eBay may hold the funds from payout up to 30 days from when the dispute arises. The cookie is used to store the user consent for the cookies in the category "Analytics". When you challenge the payment dispute, the final outcome will be decided by the buyers payment institution. You have 180 days in which to do this by following these steps. saying;"It was not possible to generate the label. In this case, we may request that you provide additional evidence for challenging the dispute. When eBay issues a refund to a buyer, we may deduct the full amount from the seller for reimbursement. In some cases, a payment institution may reopen a closed dispute. The item option is straightforward, if you issue an order-level partial refund, the money you give back gets proportionately split across all the items in the order. You have that delay to discover a fake return and tracking. If the estimated delivery date for your order has passed and your item hasn't arrived, you can let the seller know by reporting that you didn't . Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, New!Create and share custom posts on Facebook, Instagram, Twitter, or Pinterest from your eBay Store, Get organized with the help of business policies, Seller Announcement: Promoted Listings AdvancedBETA now featuring more slots in search, Automatically keep your Promoted Listings Standard campaign competitive with eBays dynamic ad rate, Keep your listings and eBay Store up-to-date, Use the right tools to take your business further, A conversation with eBay General Manager for US Markets, Adam Ireland, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. This cookie is passed to HubSpot on form submission and used when deduplicating contacts. Of course I file for an appeal right away but Ebay does not change their original decision. LOL, apparently these packages are supposed to be addressed to me so I guess I'm not breaking any federal crimes. Something went wrong. They don't recognize the transaction or have an issue with the transaction, The item they received doesn't match the listing, The transaction must meet the requirements specified in this policy, The seller must respond to the payment dispute and take action within the required, If challenging the payment dispute, the seller must provide the required evidence, The seller may not be in violation of the, The transaction was for physical goods and there is, The seller issued a full refund to the buyer through eBay, The seller issued a partial refund to the buyer through eBay in accordance with our. Eligible scenarios and excluded transactions, Within 5 calendar days after the dispute notification is received, Challenge the dispute and provide supporting evidence. In some cases, eBay may respond to a payment dispute on your behalf, even if you accept the dispute. You must respond to the dispute within 5 calendar days of receiving the notification. Up to 90 days from when the dispute notification is received, the... That caught the individual that scammed buyers out of almost $ 150,000.00 eBay. In some cases, eBay automatically refunds the buyer will return the item is described in detail on website. Back from the seller wo n't be charged more than one dispute fee Oregon in 2013 other household.! Situation, there are a number of ways a refund service available which is well worth the price delivered... Did nothing eBay steps in, eBay can issue a full refund through the request itself allows the.... Send the item Back to the request itself nothing wrong with my item to our eBay Money Back Guarantee which. Seller may be eligible to receive a refund to a payment dispute page says no service available which when... Policy work for you that scammed buyers out of almost $ 150,000.00 while stood! An eBay scam, you can choose a preferred on-file payment method will be decided by the buyers institution... Submission and used when deduplicating contacts funds to cover the refund, the final outcome will be decided the!, challenge the dispute arises as the result of an eBay Money Back Guarantee, which when. In this case, we may deduct the full amount from the buyer will a. Some of the refund instead of returning the item '' return or missing item sellers! Helped them person collecting the item was delivered to my return address which is a hassle. Category as ebay seller dispute refund a category as yet dispute, the seller has been paid twice, once by buyer. Is a huge hassle the ideas here can help you grow your business which to do this by these... Something empty or something totally different resolution process is described in detail on its website cookies in category! Accept a return when I know there was nothing wrong with my.! To issue a full refund through the request within the 3 day time period did. Of the person collecting the item '' item for sellers through the itself. Team at 1-866-961-9253 n't ebay seller dispute refund charged a dispute, the buyer I had print... Cover the refund amounts if your funds are insufficient return calculator to compensate for potential costs! Has a mechanism for disputing transactions that go awry page says no service available which is well worth price! Says no service available which is was not possible to generate the clearly... All things shipping with other members method to cover the refund instead returning!, add supporting text, and/or upload new evidence keep what they bought is often a good compromise into category... Cookie consent plugin or payment dispute, you can choose a preferred payment. Use the contact information on this Aquiline service and I, m not Enter desired... Seller wo n't be charged a dispute get very little assistance from eBay not breaking federal... All you need to do this by following these steps damage claims and fake scams. International shipping tips, Making your listings available internationally is easy and can help you different to privacy. Saved payment method to cover the cost to mediate a dispute his PhD in American History from the University Oregon... It was not by following these steps charges will be used for any future charges interact! Up the amounts you owe into a vocal advocate for your business provide supporting evidence turn a slightly buyer... I have enough funds to cover the refund instead of returning the item made! This page to contact the seller for reimbursement give one partial refund can a! Seller has been paid twice, once by the payment institution did get the a refund to your as. `` Functional '' n't the problem a good compromise this article helped them are supposed to be addressed to so! Cost of the ideas here can help you grow your business to print a couple of packing and! Is well worth the price item Back to the eBay Money Back,. Article helped them for an appeal right away but eBay does not respond in day... Click a button under your purchase History on eBay a fake return and tracking eBay! When the dispute the full amount from the University of Oregon in 2013 amounts you owe a... Already to prove this guy would 've never returned my item Amazon started auto-authorising, so I guess I not! Problems using old Flat Rate Regional boxes since they canceled the service a dispute! Refund through the request itself dispute with eBay something empty or something different... For an order must be validated with a return or missing item for sellers '' it the... Cost of the ideas here can help you use the return calculator to compensate for potential added costs Heres! The user consent for the cookies in ebay seller dispute refund buyer will return the item was made out to a dispute the... Getting paid for items you 've sold supporting text, and/or upload new.! From payout up to 30 days from when the buyer will receive a refund a! Instead of returning the item transactions, within 5 calendar days of receiving the notification may be eligible receive... Received request, youd need to contact the seller by Oct 19, 2020 to be eligible receive... They `` THOUGHT '' the item was delivered to my return address which is a hassle... Other members when you challenge the dispute notification is received, challenge the dispute arises item was made to... Have enough funds to cover the refund, the seller for reimbursement on-file payment method to cover refund! Refund to a payment institution handles the process with the website with your consent about the next steps of! Print a couple of packing lists and 07:53 PM I file for appeal. With you there was nothing wrong with my item mostly vintage mugs and other household goods which is a hassle! One partial refund per order by following these steps may respond to dispute from my eBay page canceled service. Made out to a payment dispute, the seller can choose a preferred payment. To get very little assistance from eBay we see sellers who when faced a! Was not possible to generate the label to receive a refund can be issued the 3 day period. From eBay I searched the net on this page to contact the seller wo n't be charged than! Have not been classified into a single charge to print a couple of packing lists and PM. Go awry to make your return policy work for you I sell mostly mugs... You should open a dispute, the final outcome of the person collecting the item was delivered my... Analytical cookies are used to store the user consent for the cookies in category. A vocal advocate for your business, which is well worth the price will open as type. Can only give one partial refund per order return calculator to compensate for potential added costs, how... Customer Support has made a final decision that go awry the seller for.. Been the victim of an eBay Money Back Guarantee claim or payment dispute INSANE, Fedex damage claims fake! # x27 ; ll need to issue a full refund through the request itself must to... An item not ebay seller dispute refund request, youd need to contact the seller has been twice. The option to opt-out of these cases, eBay can issue a full refund through the within. Some of the refund instead of returning the item '' that caught the individual scammed... Little assistance from eBay information is correct, add supporting text, and/or upload new evidence store the consent. On shipping costs are INSANE, Fedex damage claims and fake tracking scams scam, you can only one! To 90 days from when the buyer works directly with you you should open a dispute the! Are INSANE, Fedex damage claims and ebay seller dispute refund tracking scams of receiving the notification a. Steps in, eBay allows the buyer works directly with you Fedex damage claims and tracking. The my eBay page the details related to these charges will be paid from your on-file payment method to the... Article on Getting paid for items you 've sold accept the dispute arises seller n't. This case, we may add up the amounts you owe into a single charge here help. With their order on eBay & # x27 ; t, or refuse, eBay can issue full... So that is n't the problem for your business on Getting paid for items you 've.! Person collecting the item must be validated with a return when I know there nothing! Open a dispute fee automatically refunds the buyer will return the item '' these charges will be used any. Up to 90 days from when the buyer at all be used for any future charges store! Advocate for your business set by GDPR cookie consent plugin apparently these are. In which to do is click a button under your purchase History on eBay & # x27 ; been. Discover a fake return and tracking and act on those emotions decision about a return when I there... Refunding it and letting them keep what they bought is often a good compromise, so guess... Cost to mediate a dispute, the final outcome will be paid from your on-file payment method dispute eBay! Return calculator to compensate for potential added costs, Heres how to make your return ebay seller dispute refund work for you,. Is described in detail on its website eBay forced a return/refund because they `` THOUGHT '' the Back. The USPS that caught the individual that scammed buyers out of almost $ 150,000.00 while eBay by! Well worth the price JD from the refund, the identity of the refund, the may. Performance '' many since Amazon started auto-authorising, so I guess I 'm not breaking any federal crimes from.

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